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Legal Practice Support Specialist II (IT Trainer/Help Desk)

LEGAL PRACTICE SUPPORT SPECIALIST II

As a Legal Practice Support Specialist II, you will be responsible for demonstrating and maintaining a service-minded attitude while providing training and support services to attorneys and staff across multiple offices using remote access tools.  Assist in developing and conducting training.  Help identify opportunities to learn vs. technical issues to resolve.  Take the initiative to troubleshoot issues and work in concert with other national team members to resolve.  Effectively communicate opportunities and issues in order to maximize service levels, including the proper documentation of issues and their resolutions.  Perform other duties as assigned by the Information Technology Management team.

RESPONSIBILITIES

  • Assist Level I support as needed
  • Respond to support requests and resolve them in a timely manner
  • Set up new computers and associated hardware for users
  • Manage local IT inventory
  • Assist administrators in troubleshooting local server and networking issues
  • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
  • Train both new and existing users on both new and existing software and systems
  • Record events and problems and their resolution in a ticketing system
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Other IT duties as assigned

QUALIFICATIONS

  • Experience providing structured training in a professional environment
  • Broad knowledge and experience of Windows based computers in both hardware and software
  • Basic knowledge of networking including DNS, DHCP, static IP assignment, routing, as well as troubleshooting networking issues
  • In-depth knowledge of Microsoft Office applications
  • Familiarity with laser printers and troubleshooting methodology
  • Independent research and problem-solving skills
  • Courteous, patient, and professional demeanor, both for digital communications and for face to face and phone interactions
  • Ability to lift up to 25 pounds for short periods of time
  • Ability and willingness to travel between multiple offices

EDUCATION AND EXPERIENCE

  • Two or more years’ experience providing front-line, technical end-user support in a Microsoft Windows environment
  • Two or more years’ experience providing software training to end users
  • Experience providing support in-person and via remote connection is required
  • In-depth knowledge of Microsoft products including Windows and Office is required
  • Experience troubleshooting and documenting issue resolution and system processes is required
  • Experience performing administrator-level functions under the guidance of System Administrators is preferred
  • Good understanding of corporate computer security principles
  • Associate or Bachelor-level degree in IT, Computer Science or relevant field

No recruiter calls at this time. 

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Kutak Rock LLP is an Equal Opportunity/Affirmative Action Employer committed to sustaining a culturally and ethnically diverse working environment and to principles that promote inclusive practices. All qualified applicants receive consideration for employment without regard to race, color, creed, ancestry, national origin, religion, sex, age, marital status, domestic partner status, pregnancy, caregiver status, gender stereotyping, sexual orientation, gender identity, genetic information, AIDS/HIV status, handicap or disability, or status as a Vietnam era or special disabled veteran, or any other legally protected category. The firm will provide reasonable accommodation for individuals protected by Section 503 of Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. Applicants requiring accommodation in the job application process should contact the Human Resources Department at 402-346-6000 or by emailing HRDepartment@KutakRock.com.

Kutak Rock LLP does not accept unsolicited referrals or resumes through our website from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors through our website including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Unsolicited referrals and resumes sent to Kutak Rock LLP are deemed gratuitous, and the firm will not be obligated or bound in any way to pay any referral or other fee if a person referred to us through our website is hired from a source other than from the candidate.